Last Updated: 9/23/2024

At Sir Louisc Luxury Travel, we strive to provide a positive experience for all our guests and hosts. This Return and Refund Policy outlines our practices regarding cancellations, refunds, and other related matters.

 1. Cancellation Policy

 Guest Cancellations
Guests may cancel their reservations at any time. The refund amount will depend on the timing of the cancellation relative to the check-in date, as outlined below:

– Flexible: Full refund for cancellations made up to 24 hours before check-in.
– Moderate: Full refund for cancellations made up to 5 days before check-in; 50% refund for cancellations made up to 24 hours before check-in.
– Strict: 50% refund for cancellations made up to 7 days before check-in; no refund for cancellations made less than 7 days before check-in.

Host Cancellations
Hosts are expected to honor their bookings. If a host cancels a reservation, guests will receive a full refund, and we may take action against the host per our policies.

2. Refund Process

Refunds will be processed to the original payment method used during booking. Please allow 5-10 business days for the transaction to appear on your account statement.

 3. Special Circumstances

In certain circumstances, such as natural disasters, health emergencies, or travel restrictions, we may offer additional flexibility. Please contact our support team to discuss your situation.

4. Disputes and Issues

If you experience issues during your stay, please contact our customer support team within 24 hours. We will investigate and may offer a partial or full refund based on the circumstances.

5. No-Show Policy

If a guest fails to check in and does not cancel their reservation, the full amount will be charged, and no refund will be provided.

 6. Changes to Reservations

Guests may request changes to their reservations (e.g., dates, number of guests) at any time. Changes are subject to host approval and may affect the pricing of the stay.

7. Contact Us

For any questions regarding our Return and Refund Policy, please reach out to us at:

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